Shipping policy
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During new collection launches, restocks, or promotional periods, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (if available)
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your shipment status.
Please allow up to 48 hours for tracking information to update.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. Pure Joi Scrubs is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses entered at checkout.
If you notice an error in your address, contact us immediately at purejoiscrubs@gmail.com.
Lost or Stolen Packages
Pure Joi Scrubs is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If your package is marked delivered but cannot be located, please contact the shipping carrier directly. We are happy to assist you with filing a claim if needed.
Damaged Items
If your order arrives damaged or defective, please contact us within 3 days of delivery with photos of the item and packaging so we can assist you promptly.
Domestic Shipping
At this time, Pure Joi Scrubs ships within the United States only.
Contact Us
For any shipping-related questions, please contact us at:
Pure Joi Scrubs
📧 purejoiscrubs@gmail.com
🌐 Shopify Store: purejoiscrubs.com